Now Platform capability

[Baharul1]

Hi Expert ,

I have some queries regarding Now platform under ServiceNow. We have some upcoming use case and comparing of weather to use Now platform or Camunda (ServiceNow is already in our subscription and Camunda is new for us) . Is Now platform is BPM / Process engine like Camunda, Pega etc ? Can Now platform do orchestration of different task ?

[Community Alums]

Hi @Baharul1 ,

Servicenow platform has more capabilities than any other platform!!

It’s hard to drive value across the business when you’re putting out fires and completing manual, error‑prone tasks. As much as you want to automate tasks and processes, dealing with disparate tools and lack of coordination between teams slows you down. Leave your operational management worries behind.

ServiceNow Orchestration automates IT and business processes for operations management. It includes Password Reset, Client Software Distribution, and activity packs. Reduce tasks, improve productivity, and automate and accelerate processes.

Here is the Product documentation :

[Baharul1]

Hi @Community Alums  , Thanks for comment. However my question was if NOW platform acts like BPM / Process engine tools ? 

What is main difference between ServiceNow & Now platform .

[VaranAwesomenow · Accepted solution]

@Baharul1 It depends on what is the scope of business process management (BPM) you want to achieve.

ServiceNow has recently added capabilities with respect to process mining, RPA (robotic process automation) process optimization (which are I believe on par with other famous BPM tools out there), it has also incorporated BPM without GRC space to truly extend risk management to BPM space.
https://docs.servicenow.com/en-US/bundle/tokyo-governance-risk-compliance/page/product/grc-risk/conc...

But its still getting there, so if you are looking for a full blown BPM tool you may have to selectively make that decision based on features you want to implement.

Hope that helps !