Now with Paris, what is the benefit of extending from task for a custom scoped application?

[Community Alums]

For ServiceNow 'Old Timers'...

I would like to revisit the tribal knowledge tradition where we extend the task table for custom scoped application request/case management forms. I wonder if there is no longer a benefit to this, given ServiceNow's expanding capabilities with each release?

Recently I built an entire workflow using OOB activities that worked just as elegantly as they do for a task extended table, on a table that was NOT extended from task. I also found myself peer reviewing UI actions where a developer had to create new Approve and Reject UI actions for a table that DID extend from task (I expected task table UI actions to automatically show, we used Flow Designer for this one).

With ServiceNow's every expanding capabilities, is there any benefit to extending from task for a custom scoped app request form table? And if yes, what specifically?

[Milind Gharte]

Hi ,
Here are links which will help you.

https://community.servicenow.com/community?id=community_question&sys_id=d89e0f21dbdcdbc01dcaf3231f961924

https://community.servicenow.com/community?id=community_blog&sys_id=077da269dbd0dbc01dcaf3231f961966

If it helps,Please mark Correct and Helpful.

Warm Regards,

Milind

[Community Alums]

One of the posts you linked is four years old. The other does not link the specifics I am looking for in my question above.

[guythatusesserv]

One of the benefits of extending the task table is the "My Work" concept where you can give users a way to see or report on all tasks related to them or their groups across different task types.  This also works for executive management, they can see all tasks related to their departments or orgs.  Reporting on SLAs as well.

Not saying this is reason you *must* extend the task table, just throwing this out there as one consideration.

[Community Alums]

You raise a good point thank you. I would venture that this would be very useful for platforms that are using ITSM applications. Many of the recent projects I’ve been on they are not using ITSM in their ServiceNow instances, so I think this is why I’m wondering if the “juice is worth the squeeze.” When extending from task in a scoped application many overrides have to be completed, especially on the ACL fields level to open up the table for scoped up users that are not itil users. This is one example of the “overhead” I was speaking about that might outweigh the benefits.