Outsourced Customer Service

swapnilborgaon
Tera Contributor

I don't see much content available for Outsourced Customer Service plugin.

Can someone please guide me for more references on setup(Already aware of plugin and guided setup) and usability?

 

Thanks,

4 REPLIES 4

Thank you for the references.

Any references for the videos/blogs on same that you may be aware of?

@swapnilborgaon  , Please Refer to this Now Learning Training's which will be helpful to understand 

 

Beginner Course 

https://nowlearning.servicenow.com/lxp/en/now-platform/customer-service-case-management?id=learning_... 

 

Midlevel & Fundamentals 

https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=fd473e4cdb5eff40de3cdb85ca9...

 

YouTube :

https://www.youtube.com/playlist?list=PLkGSnjw5y2U5Lcs_iGJNeYisgQ4gYNvng

 

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar

@shyamkumar VK , Thank you. I am aware of CSM, but was mostly trying to focus on the 

Outsourced Customer Service.
 
I will have look at it. Thank you again!