Rich text in the field incident or request Description

[ramesham]

if end user captures the details in table format under description field, the details were not captured in a proper manner since the field is configured with string type.

We dont want to use HTML type for this field, is there a way where users will be able to add their tables directly into the description and table should be visible in the backend properly. How can we achieve this requirement.

[Satishkumar B]

Hi @ramesham 

check if this helps:
https://www.servicenow.com/community/developer-forum/in-description-field-need-to-add-list-of-data-i...

……………………………………………………………………………………………………

Please Mark it helpful 👍and Accept Solution✔️!! If this helps you to understand. 

[ramesham]

No, we dont want to use HTML type.

[Mark Manders]

Why are you asking the same question twice? People are spending time on answering your question, without knowing that others already have done the same.

https://www.servicenow.com/community/now-platform-forum/rich-text-in-the-field-incident-or-request-d...

[ramesham]

I deleted the duplication question immediately not even 20 sec of posting but dont know how it is still visible.