is it best practice to send worknotes data in an outbound api call

[Ravi41]

is it best practice to send worknotes data in an outbound api call for every worknotes update?

Is it good to get the journel information from Journal table or Case [ in our scenario] table

[Ankur Bawiskar · Accepted solution]

@Ravi41 

It all depends on customer requirements.

Some customers I have worked with require 1 API call on each work notes update

Some require 1 API call at end of the day with combined work notes added on that day

You can always get the journal entries using current.work_notes.getJournalEntry() OR from sys_journal_field table

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[Ankur Bawiskar · Accepted solution]

@Ravi41 

It all depends on customer requirements.

Some customers I have worked with require 1 API call on each work notes update

Some require 1 API call at end of the day with combined work notes added on that day

You can always get the journal entries using current.work_notes.getJournalEntry() OR from sys_journal_field table

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ravi41]

thanks Ankur, but querying joural table a good practice. will it not create a performance issue

[Ankur Bawiskar]

@Ravi41 

yes it will lead to performance impact

that's what you will have to inform your customer so that they inform the 3rd party about this

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti · Accepted solution]

Hi @Ravi41 

If your work notes do not typically contain large text blocks, code snippets, or file attachments, it is perfectly acceptable to use Worknote Exchange for updates.

How you choose to map it ultimately depends on your business requirements.