Scoped App vs Update Set

williambusb
Giga Contributor

3 weeks ago - last edited 3 weeks ago

I'm looking for documentation from ServiceNow that outlines best practices for deciding whether deliverables should be developed as scoped apps or update sets. Anyone know of such an animal?

 

Just want to add some clarification of what I'm looking for. I fully understand the difference between update sets and scoped apps. Though technically, scoped apps are really just continually merged update sets using a named scope instead of Global. My challenge is I have devs who still believe update sets are considered best practice for use in all cases. I've taken over a new team and am reviewing their coding methodologies and finding that some of their deliverables really should have been scoped apps. Instead of just stating they need to make a determination of whether to use update sets or scoped apps every time they take on a new story, I'd rather have vendor documentation that provides guidance of when it's appropriate to use which approach.

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