send provider notifications on SLA breach

[i_sachin_]

Hello everyone,

I need help with setting up provider notifications in ServiceNow based on SLA breach milestones (50%, 75%, and 100%). My requirement is as follows:

• When an SLA breaches at 50%, 75%, and 100%, I want to send a provider notification(bell icon).
• If the assignment_group field is filled, the notification should be sent to the assignment group.
• If the assignment_group is filled and the assigned_to field is also filled, the notification should be sent to the assigned person.

I am looking for guidance on how to achieve this. If anyone could provide a detailed solution, that would be greatly appreciated.

Thank you!

[i_sachin_]

Hi @Rupesh11, If I set the assignment group as the recipient, the notification should go to all the members of the assignment group, this scenario is not working in the provider notification

[Ryan Duce]

You cannot send provider notifications to assignment groups, only to individuals. I'd recommend sending it to the manager of the assignment group.

[Vikasgc]

I have requirement to send notification to approver manager hey this guy comes under you he is not approved this item yet like this