Service-Now integration with external tool
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‎06-21-2024 12:14 AM
Hi, I've a PowerCLI based tool that performs functions of managing Virtual Environment, mainly for VMware products. I'm interested to know if there's an option of integrating the tool with Service-Now in such a way that it should be orchestrated in Service-now and the subsequent workflows should trigger the tool to perform the task to closure and the same should be reflecting in Service-now under ITIL process management. For example, if a user fills-in Service Request form to request a VM to be created in a specific vCenter with pre-defined template on resource allocation for that VM to User Account access, the flow should requst for approval, then create a SR followed by VM creation by establishing connectivity to the vCenter to provision VM based on the requirement and then, close the workflow by providing detailed report on the creation. Is this possible?
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‎08-19-2024 01:27 PM - edited ‎08-19-2024 01:27 PM
Don't have any experience with this app, but I'd suggest you start looking into the Cloud Provisioning and Governance app.
