Service Now LDAP User Sync vs. LDAP Authentication (Newbie Question)

[YodaZA]

Hi All,

I am a little confused as to the following and hoping someone can assist in clearing up the confusion.

From the below diagram [1] it is not clear on the use of a MID Server or its part in the whole eco system.

What I am trying to understand is if we setup a MID Server does that mean only User data sync is encrypted (including scheduled jobs).

And if you want to use LDAP for Authentication you will need a separate LDAP connection to be setup that will  allow for this ?

But what if you want it to be secure LDAP(S), it says you cant use the MID server so what options are there to allow for a secure data sync of users and authentication, what is generally used from a Architecture perspective but secure though?

I have also seen you can you use Azure AD enterprise APP is this a additional option ?

LDAP integration setup (servicenow.com)

1

[fawadalam4514]

Hey there,

I've faced a similar confusion in the past. MID servers do act as a bridge between the ServiceNow instance and external apps, ensuring secure data synchronization. From what I understand, if you set up a MID Server, it encrypts user data sync, and yes, that includes scheduled jobs.

For LDAP Authentication, you'd need a distinct LDAP connection. If you're keen on using LDAP over SSL (LDAPS), there might be a different setup involved since, as you mentioned, MID Server might not directly support it. Maybe you'd need to incorporate third-party encryption tools or a VPN to ensure secure communication.

The Azure AD enterprise app is another option. It provides seamless authentication with ServiceNow via Azure AD, which can be a more straightforward method for those already invested in the Microsoft ecosystem.

I'd also recommend getting in touch with an expert or diving deep into ServiceNow's documentation for clarity. Cheers! 🖥️🤓