ServiceNow on-prem performance tests

[Hermanfr]

hello Team,

I have installed ServiceNow on-prem. Instance is not available to internet.
Need to perform stress tests, what would be best approach to perform such tests  ?

Thank You for any advice,

[Community Alums]

Hi @Hermanfr ,

For On-prem, ServiceNow hosts nothing, and upgrades / maintenance is 100% on the customer.

So at customer side you can do the following :

Testing and Validation

• Step 1: Perform Functional Testing

  • Validate that all modules and features of ServiceNow are functioning correctly.
  • Test the performance and load capacity to ensure it meets your organization's needs.
    
    

• Step 2: Backup and Recovery Testing

  • Ensure that backup procedures are in place and working.
  • Test recovery from backup to ensure that you can restore operations in case of a failure.

Go-Live and Post-Installation

• Step 1: Monitor Performance

  • After going live, monitor the performance closely for any issues.
  • Set up monitoring tools to keep an eye on server load, application performance, and security logs.
    
    

• Step 2: Training and Documentation

  • Provide training to your IT team on managing and maintaining the on-premise ServiceNow instance.
  • Document all customizations and configurations for future reference.
    
    

• Step 3: Regular Maintenance

  • Schedule regular maintenance windows for updates and patching.
  • Keep the environment updated with the latest ServiceNow patches and versions.
    
    

Installing ServiceNow on-premise is a complex process, but with careful planning and execution, it can provide your organization with a better-regulated and secured instance. Ensure that you follow best practices for security, performance, and maintenance to keep your instance running smoothly.

Always consult with ServiceNow support or a certified partner if you encounter any issues during the installation process.

[Sohail Khilji]

Hi @Hermanfr ,

I work on onprem since 3yrs

Those instance are hardly configured to be available online. In this case you may need to take exception to make it available online if it's prior configured, if not you may need to access the premise to do stress test.

[Mariusz Kaluga]

Hi @Sohail Khilji 
Good to know that you are experienced in on-prem. 
Recently i installed first one and it went in general good. 

There is not internet access and we can't have it, so everything what we can is only from on-prem network.
I'm looking for advice how to best perform stress tests from on-prem.

Thanks 

[Sohail Khilji]

See if this helps:

https://www.servicenow.com/content/dam/servicenow/other-documents/schedules/Service_Description_SN_L...