ServiceNow Storage and External Storage to archive large files

[Vinay Kumar10]

Hello Team,

I have a requirement to manage the ServiceNow Storage.

As the ServiceNow offers limited Storage, please suggest a best ways to connect an external storage devices to archive the old ServiceNow data.

- How to select the best storage device ?

- How to secure the external storage and transfer of data from ServiceNow to external storage ?

- How to identify what data (eg., Large Files, Old records etc.,) to be archived ? 

- How to calculate total Storage used and what is the size of identified archived data ?

- What is the process to transfer the data from ServiceNow to external Storage ?

- How to retrieve data from external storage to ServiceNow (if needed) ?

- How to secure the data transmission and explain other security complications to export the data ?

Regards, 

Vinay

[Darrell F]

Is this in Servicenow's SAAS cloud? Or on-prem? If its in the cloud I think a hi ticket should be created to ask about this. 

[Ashish Nahar]

You can search on store as well for applications which can help you migrate the data.

https://store.servicenow.com/sn_appstore_store.do#!/store/application/edd93185db009490578073278c9619...

Check this one: Perspectium DataSync Express

Automated extraction of data from your ServiceNow instance - complete with a bundled cloud data repository

[lakakhan]

Data is backed up to disk, not tape, and remains within the data centers. Production ServiceNow instances are backed up in each data center in a regional pair, each location providing offsite backup storage for the other.

Fore More Details Check: https://apkcor.com/category/servers/

[saith2562]

Hello Vinay,

Managing ServiceNow storage and implementing external storage for archiving data is a valid approach to address limited storage concerns. Here are some suggestions and considerations for your requirements:

Peachy Essay

1. Selecting the best storage device:

   • Consider using reliable and secure storage options such as network-attached storage (NAS) or cloud storage providers that offer integration capabilities with ServiceNow.
   • Evaluate the storage capacity, scalability, security features, and compatibility with ServiceNow.

2. Securing external storage and data transfer:

   • Ensure the external storage solution has appropriate security measures in place, including encryption, access controls, and data backups.
   • Use secure protocols (such as SFTP or HTTPS) for transferring data between ServiceNow and the external storage device.
   • Implement data loss prevention (DLP) measures to prevent unauthorized access or data leakage during the transfer.

3. Identifying data to be archived:

   • Assess your data retention policies and compliance requirements to determine which data should be archived.
   • Consider archiving large files, old records, or any data that is not frequently accessed but still needs to be retained for compliance or historical purposes.

4. Calculating storage usage and archived data size:

   • ServiceNow provides storage usage metrics, which can help you understand the total storage used.
   • Determine the size of the identified archived data by analyzing the file sizes and record sizes of the data to be archived.

5. Process to transfer data from ServiceNow to external storage:

   • Use ServiceNow's data export capabilities or APIs to extract the data you want to archive.
   • Transform and store the data in the desired format on the external storage device.
   • Maintain proper indexing or metadata to facilitate retrieval and search if needed in the future.

6. Retrieving data from external storage to ServiceNow:

   • If there is a need to retrieve archived data, ensure you have a well-defined process for accessing and importing the data back into ServiceNow.
   • Consider creating a data import mechanism that verifies the integrity and accuracy of the archived data before importing it.

7. Securing data transmission and other security complications:

   • Encrypt the data during transmission using secure protocols.
   • Implement access controls and authentication mechanisms to restrict unauthorized access to the archived data.
   • Regularly review and update security measures on both ServiceNow and the external storage device to protect against potential vulnerabilities.

Please note that the specific implementation details may vary based on your organization's requirements and the external storage solution chosen. It's recommended to consult with your IT team or a ServiceNow expert to ensure a secure and efficient implementation.

Best regards, Saith