ServiceNow to ServiceNow Email Integration
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08-09-2023 03:07 AM
Hi,
Has anyone implemented Email Integration between two ServiceNow instances? If yes, Please let me know what needs to be taken care while implementing this?
By default, ServiceNow will ignore such emails because of the Header filter. If I remove that filter, what's the impact and challenges?
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08-09-2023 03:32 AM
Hi @Community Alums ,
Please follow this guide:
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08-15-2023 01:51 PM
It should be straight forward, You need create inbound action for that table for example incident. There are OOB inbound action already available.
Be careful in filtering out mail notifications for ticket creations and updates else it would get in to infinite loop.
refer the document below:
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08-22-2023 02:37 AM - edited 08-29-2023 09:13 AM
Integrating email functionality into ServiceNow can be very useful for streamlining communication and automating processes. ServiceNow allows you to configure email integrations in a variety of ways, such as creating incidents from emails, updating records via email, and more. Below are some general steps you might follow for setting up email integration in ServiceNow:
Inbound Email Actions: ServiceNow provides a feature called "Inbound Email Actions" that allows you to create records or perform actions in the system cardchecker based on incoming emails. Here's a simplified overview of the process:
- Create an Inbound Email Action: Define the criteria for when an email should trigger an action (e.g., specific keywords in the subject).
- Configure Action: Specify what action should be taken, such as creating an incident or updating a record.
- Parse Email: ServiceNow can parse the email content and map it to specific fields in a record............
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08-22-2023 02:47 AM
Integrating two instances of ServiceNow through email can be a useful way to automate processes and ensure smooth communication between different ServiceNow instances or modules. This integration can be particularly helpful for creating incident tickets, sharing updates, and facilitating collaboration between different teams or departments within an organization. Here's a general guide on how to set up ServiceNow to ServiceNow email integration:
Determine Integration Requirements: Identify the specific use cases for integrating the two ServiceNow instances via email. Determine what types of data need to be exchanged, such as incident details, updates, or notifications.
Configure Email Notifications: Both ServiceNow instances should be configured to send and receive email notifications. This involves setting up email notification templates and configuring SMTP (Simple Mail Transfer Protocol) settings for outbound and inbound emails. These settings can usually be found in the System Properties or Email properties section of the ServiceNow instance.
Define Email Integration Rules: Determine the conditions under which emails will be sent and received between the two instances. For example, you might want to send an email notification to the other instance whenever a new incident is created or updated.
