Hi ServiceNow folks,
Often times in HR implementations several attributes are tracked in the process. Of course, these are beyond what is provided OOB - from the HR Profile table and from the HR child classes. The need becomes greater when clients say they want to report on these attributes.
To give a generic example, imagine SAP sends ServiceNow an email containing a ton of timesheet information related to an employee and ServiceNow needs to make use of the parsed attributes from the email. Where would you store all these ad-hoc data?
Looking for a scalable solution (and examples of how you handled it in the past) that is beyond just creating custom fields on the case or creating a new table altogether.
