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Best Practice for separating Incidents between departments

Hi all, My company is currently on ServiceNow Express with version Jakarta and will be upgraded to the Enterprise version shortly. Currently I have built out a separate Operation Incident table for our operations team to handle their incidents. After...

JonW by Tera Contributor
  • 2358 Views
  • 8 replies
  • 5 helpfuls

alm_building vs cmn_building?

Hi, When reading the documentation for Facilities Service Management it repeatadly mentions the alm_building table (among others) but after installing the FSM suite in my personal development instance no such table exists. I was able to find cmn_loca...

Standard CMDB Data Models - myth or possibility?

Is it possible to define data models that would benefit and be useful for all organizations?Are the models always dependent on organization, services, technology or something else that would make it impossible to define "standard data models for CMDB...

mikkojuola by Giga Guru
  • 1669 Views
  • 5 replies
  • 1 helpfuls

Resolved! Is it possible excluding specific user like admin from SSO

Hello, expert. Now I'm trying dev instance SSO with Azure AD for test. It's OK. I think some users like admin should not use SSO. Is it possible? Now, I access to dev instance, always MS login displayed, if I don't login MS. (If I've already login MS...

takanori1 by Giga Contributor
  • 1192 Views
  • 2 replies
  • 1 helpfuls

Resolved! Which Architecture Framework(s) does Service Now align with?

An interesting question was raised the other day, which Architecture frameworks does Service Now reference when designing new (or updating existing) capabilities, functionalities, and methodologies for ITOM and ITBM? TOGAF, COBIT, IT4IT, ITIL,..... a...

PBellaire by Giga Contributor
  • 2344 Views
  • 2 replies
  • 2 helpfuls

Resolved! ServiceNow Firewall network architecture

Hello,Can someone elaborate on the following network diagram below that seems to be the standard for SNOW customers, in particular the pair of firewalls on the left-hand side (ServiceNow datacenter).Are those firewalls owned and managed by ServiceNow...

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On-Premise Install of Jakarta into a Docker Container

I have a client who is looking to implement a self hosted installation of ServiceNow Jakarta in a Docker container. Is there any information available about how this can be achieved, whether it is possible, and if there are any issues with the config...

Community Alums by Community Alums  
  • 1924 Views
  • 2 replies
  • 0 helpfuls