Hi all, My company is currently on ServiceNow Express with version Jakarta and will be upgraded to the Enterprise version shortly. Currently I have built out a separate Operation Incident table for our operations team to handle their incidents. After...
Hi, Hoping someone is able to provide some assistance or recommendations here. We are wanting to make API calls from an internal network URL and have it automatically redirect to the servicenow cloud instance. We currently use the nginx/haproxy load ...
We are trying to identify PCI related devices in ServiceNow. A question that has come up is whether this identification should be under the device CI or the device asset record. PCI isn't really a configuration, although it is the use of the device...
Hi, When reading the documentation for Facilities Service Management it repeatadly mentions the alm_building table (among others) but after installing the FSM suite in my personal development instance no such table exists. I was able to find cmn_loca...
Is it possible to define data models that would benefit and be useful for all organizations?Are the models always dependent on organization, services, technology or something else that would make it impossible to define "standard data models for CMDB...
Hello, expert. Now I'm trying dev instance SSO with Azure AD for test. It's OK. I think some users like admin should not use SSO. Is it possible? Now, I access to dev instance, always MS login displayed, if I don't login MS. (If I've already login MS...
An interesting question was raised the other day, which Architecture frameworks does Service Now reference when designing new (or updating existing) capabilities, functionalities, and methodologies for ITOM and ITBM? TOGAF, COBIT, IT4IT, ITIL,..... a...
Licences is requires for Workday integration and Employee Orchestration., We activated the Orchestration plugin and found employee orchestration. we planning to use employee orchestration in our instance. do we need to pay for it? is there any subs...
Hello,Can someone elaborate on the following network diagram below that seems to be the standard for SNOW customers, in particular the pair of firewalls on the left-hand side (ServiceNow datacenter).Are those firewalls owned and managed by ServiceNow...
We've a global user base but are headquartered in Newark, CA. For GDPR purposes, Legal is asking us to determine where is our instance's data sitting. How can I best determine this?
I have adjusted viewing of rows to just 20 and reports that are using group by, we are still having a lot of latency issues. Has anyone else?
Is there a query I can do to get the provisioning / installation date of an instance?+ How can I know the first version it had without having to go through the sys_upgrade table?(not using HI )thanks!
I have a client who is looking to implement a self hosted installation of ServiceNow Jakarta in a Docker container. Is there any information available about how this can be achieved, whether it is possible, and if there are any issues with the config...
Can anyone please explain what is meant my Foundation Data Load?
Is there any Documentation available around DDoS (distributed denial—of-service) for Service Now Infrastructure. We have some questions asked by our security team on how is it handled for Servicenow.
