We have two production instances serving two different use cases, and one instance hosts the service portal used corporate wide. We'd like to connect the two instances so that users can see their requests in one place. How would you recommend we go a...
I have doubt on Cloud Management. I was configuring cloud services between ServiceNow and AWS/Azure. I have successfully configured Service Account and was trying to make data-center discovery. The process failed with error "Could not locate an activ...
Hi all, My company is currently on ServiceNow Express with version Jakarta and will be upgraded to the Enterprise version shortly. Currently I have built out a separate Operation Incident table for our operations team to handle their incidents. After...
We are trying to identify PCI related devices in ServiceNow. A question that has come up is whether this identification should be under the device CI or the device asset record. PCI isn't really a configuration, although it is the use of the device...
Hi, When reading the documentation for Facilities Service Management it repeatadly mentions the alm_building table (among others) but after installing the FSM suite in my personal development instance no such table exists. I was able to find cmn_loca...
Is it possible to define data models that would benefit and be useful for all organizations?Are the models always dependent on organization, services, technology or something else that would make it impossible to define "standard data models for CMDB...
Hello, expert. Now I'm trying dev instance SSO with Azure AD for test. It's OK. I think some users like admin should not use SSO. Is it possible? Now, I access to dev instance, always MS login displayed, if I don't login MS. (If I've already login MS...
An interesting question was raised the other day, which Architecture frameworks does Service Now reference when designing new (or updating existing) capabilities, functionalities, and methodologies for ITOM and ITBM? TOGAF, COBIT, IT4IT, ITIL,..... a...
Licences is requires for Workday integration and Employee Orchestration., We activated the Orchestration plugin and found employee orchestration. we planning to use employee orchestration in our instance. do we need to pay for it? is there any subs...
Hello,Can someone elaborate on the following network diagram below that seems to be the standard for SNOW customers, in particular the pair of firewalls on the left-hand side (ServiceNow datacenter).Are those firewalls owned and managed by ServiceNow...
We've a global user base but are headquartered in Newark, CA. For GDPR purposes, Legal is asking us to determine where is our instance's data sitting. How can I best determine this?
I have adjusted viewing of rows to just 20 and reports that are using group by, we are still having a lot of latency issues. Has anyone else?
Is there a query I can do to get the provisioning / installation date of an instance?+ How can I know the first version it had without having to go through the sys_upgrade table?(not using HI )thanks!
Can anyone please explain what is meant my Foundation Data Load?
Is there any Documentation available around DDoS (distributed denial—of-service) for Service Now Infrastructure. We have some questions asked by our security team on how is it handled for Servicenow.