Supporting Federal customers on commercial instances and the need for GCC
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04-19-2022 09:15 AM
Good morning. As we embark on hosting federal customers/data in our instances, we have been pointed toward ServiceNow's GovCommunityCloud (GCC), a FedRAMP High-compliant environment, and are trying to get our arms around what it would mean to support two separate sets of instances as well as the rules and regulations around this GCC environment.
I was wondering if anyone that supports federal customers has been using a commercial instance for multitenancy for this rather than a separate set of instances just for those federal customers. If using multitenancy, what did you have to do/change to your commercial instances to remain FedRAMP High compliant?
Thank you in advance for any information you can share.
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06-04-2022 06:21 AM
I support Federal agencies at ServiceNow. Since 2011 (*) all Federal agencies have to use a FedRAMP-compliant cloud environment.
Check out this doc:
Multi-instance vs. multi-tenant: Why is this important to the US Federal Government?
(*) 2011 Memo mandating FedRAMP compliance
https://www.fedramp.gov/assets/resources/documents/FedRAMP_Policy_Memo.pdf