UI16 Deprecation

Andi Cline
Tera Contributor

After having conversations with other customers at Knowledge Conference 2025, we have heard the UI16 view will most likely be deprecated and the Service Operations Workspace would be the new up and coming tool for ITSM.  Has anyone else heard this to be factual?

2 REPLIES 2

Luiz Lucena
Mega Sage

I didn't hear anything.

But once you migrate to Platform Analytics, any user still using UI16 instead of Next Experience will have hard time navigating.

SOW doesn't have much to do with these.

AndersBGS
Tera Patron
Tera Patron

Hi @Andi Cline ,

 

In general if you see how the platform is developing, there is doubt about the workspaces is the "new" way of working. I highly doubt that UI16 will be deprecated, but it will benefit all users to move to workspaces instead of the "old" UI.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/