After having conversations with other customers at Knowledge Conference 2025, we have heard the UI16 view will most likely be deprecated and the Service Operations Workspace would be the new up and coming tool for ITSM. Has anyone else heard this to be factual?
In general if you see how the platform is developing, there is doubt about the workspaces is the "new" way of working. I highly doubt that UI16 will be deprecated, but it will benefit all users to move to workspaces instead of the "old" UI.
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