UI16 Deprecation

[Andi Cline]

After having conversations with other customers at Knowledge Conference 2025, we have heard the UI16 view will most likely be deprecated and the Service Operations Workspace would be the new up and coming tool for ITSM.  Has anyone else heard this to be factual?

[Luiz Lucena]

I didn't hear anything.

But once you migrate to Platform Analytics, any user still using UI16 instead of Next Experience will have hard time navigating.

SOW doesn't have much to do with these.

[AndersBGS]

Hi @Andi Cline ,

In general if you see how the platform is developing, there is doubt about the workspaces is the "new" way of working. I highly doubt that UI16 will be deprecated, but it will benefit all users to move to workspaces instead of the "old" UI.

[Chris D]

When you say UI16, are you including Next Experience in it? Maybe technically NE is built on top of UI16, but afaik it's considered completely distinct from UI16 aka Core UI. I can absolutely see UI16/Core UI being deprecated soon - it really doesn't feel like there's any need for it anymore - but NE... definitely not.

SOW is most certainly ServiceNow's newest baby for ITSM and they'll no doubt continue pushing out features unique to it to encourage a full migration, but I can't imagine there's any realm of possibility for it to fully replace Next Experience for ITSM - not within the next 5+ years if I had to guess.

Same goes for any other workspace to fully replace any other relatively "legacy" app. They're certainly starting to move newer apps over to their own workspaces and pushing the workspace UI, but I think we're a loooong ways from ITSM going workspace-only.

This I feel is about as big - if not bigger - of a deal as (eventual) Workflow deprecation... while the new tech (in that case, Flow) certainly seems poised to replace the old, the old is just so deeply engrained in the platform and used in numerous massive implementations that it can't be deprecated like any other app.