Use multiple custom URL for Domain separated instance?
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11-05-2022 11:41 AM - edited 02-23-2023 09:57 AM
We have onboarded multiple customers in our Domain separated instance. Each customer want to have custom URL.
Our present URL is like "https://ABCD.service-now.com"
With custom URL plugin offered by ServiceNow, can I achieve the following?
| Customer enters this | Expectation |
| https://customerA.service-now.com | Should take the user to https://ABCD.service-now.com |
| https://customerB.service-now.com | Should take the user to https://ABCD.service-now.com |
| https://customerA.service-now.com/abc | Should take the user to 'ABC' portal |
| https://customerB.service-now.com/def | Should take the user to 'DEF' portal |
| https://customerNEW.service-now.com | https://ABCD.service-now.com/login_with_sso.do?glide_sso_id=[Sys ID for the Identity Provider] |
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11-05-2022 11:44 AM - edited 11-05-2022 11:44 AM
@Rahul Priyadars Hi Rahul, I saw that you had a similar requirement in past. Can you please let me know if my above requirement is feasible.
Thanks in advance!
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02-23-2023 09:58 AM
Anyone?
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03-16-2023 05:54 AM
Anyone?
One post says yes - https://www.servicenow.com/community/architect-forum/different-service-now-url-for-different-tenant-...
Other post says no - https://www.servicenow.com/community/itsm-forum/set-different-url-for-each-domain/m-p/489737
