Utility Actions Spoke on Personal Developer Instance

[SergiyB]

Hi,

I want to use Utility Actions Spoke on Personal Developer Instance. According to docs it is included in Starter Integration Hub which can be enabled on PDI. I did the following:

1. Logged on to https://developer.servicenow.com
2. Clicked the down arrow on the icon on the upper right
3. Chose Activate Plugin from the Instance Action section (which should activate Starter Integration Hub)
4. Located IntegrationHub and clicked Activate.

I got an email "ServiceNow Plugin Successfully Activated". Then I went to "Application Manager" on my PDI and made a sync.
I still don't see Utility Actions Spoke in available plugins.

Then I repeated the activation of Standard Integration Hub the same way as above, because I also wanted to use some other spokes available in Standard only (e.g. Jira Service Management Spoke). I again got an email "ServiceNow Plugin Successfully Activated". 
I still don't see Utility Actions Spoke or other spokes from Standard in available plugins.

So , how to enable those spokes on PDI?

Thanks!

[Ryan Duce]

Hi Sergiy, the solution I provided should still work, but in your version of Flow Designer the "set script value" button doesn't look like an f(x) symbol but looks like a box with a </> symbol super-imposed on it.

In your screenshot, the script value button for the "Additional fields" variable is way over to the right, not aligned with the other buttons, so it's easy to miss.

[Josh Gold]

@SergiyB Are you open to other solutions than the Spoke? I wrote this step-by-step guide on how to sync Jira Service Management to ServiceNow with Unito's 2-way integration. It enables 2-way sync between records in ServiceNow and issues/tickets in Jira (Software, Service Management or Data Center). 

You can achieve something similar to this:

With a field mapping table that looks like this:

Here's some of our ServiceNow documentation from Unito's Knowledge Base and you can find details about our security and compliance policies here.

Feel free to reach out with any questions!