Walk-up Experience Question?

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‎04-12-2024 11:17 AM

Hey Everyone! 

 

I hope all is well. 

 

I have a quick question. We are implementing the Walk-up Experience. The client wants us to implement a contactless walk-up experience, but using a QR code at the walk-up location. 

 

 

I see on the doc site that we can integrate the walk-up with a Badge Reader, but I don't see anything for QR codes. Has anyone implemented this before? 

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Vikasgc
Tera Contributor

‎04-12-2024 12:37 PM

To implement a contactless walk-up experience using QR codes in ServiceNow, you can start by researching QR code scanning libraries or plugins compatible with the platform. Once you've identified a suitable solution, integrate it into your walk-up experience workflow using custom scripting and ServiceNow's APIs. This may involve creating a custom UI for QR code scanning, handling scanned data, and triggering appropriate actions within ServiceNow. Additionally, ensure proper security measures are in place to protect sensitive information. If you encounter technical challenges along the way, consider consulting ServiceNow's documentation, community forums, or reaching out to experienced developers for assistance.

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