Hi Steve,
ServiceNow has an excellent collection of very nice courses in their Pre-sale Learning Path. As a technical Solution Architect I enjoy them a lot, as they focus on features benefits, and not on the technical aspects. This is not the case with the Implementation courses from their Deliver Training Path. Following both learning paths allow me to understand the benefit of the features that I will implement
Sadly those pre-sales courses are currently only available to registered ServiceNow Partners. Is your company an official ServiceNow Partner?
If this is the case, I would advise you to go the Partner Portal's PRESALES LEARNING PATH page and register for the free solution specific accreditations.
The courses are free. After completion, a quiz is required to test your knowledge and obtain an official Pre-Sale's Accreditations.
The courses contain text files, video recordings, interactive demo, FAQ, use-cases, PPT decks, check-lists… Huge amount of useful resources!
If you are not a registered ServiceNow Partner, the only remaining resource are the ServiceNow Fundamental courses. Most ServiceNow domains have a Fundamental course, and an Implementation course. The last one is mandatory to register for the relevant Certified Implementation Specialist exam).
Each Fundamental course is a two days training, often in an online virtual classroom. In my opinion they are targeted to manager, admins, BA, PM or fulfillers who want to understand what is the purpose of the solution. You have to pay for those courses, as they are led by live instructors.
https://partnerportal.service-now.com/upcoming_sn_training_ng.do
https://www.servicenow.com/services/training-and-certification.html
At the end you receive a DRM protected ebook that include all the content of the course.
Honestly… for your specific purpose, I would say that the free Pre-Sale learning paths will probably be more relevant for you.
∴
Best regards from Switzerland
Shiva :¬,
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