Where do the on-prem instance glide files need to be installed?

chump_or_champ
Kilo Contributor

Good evening, 

We're installing an on-prem instance of ServiceNow Kingston. I'm running into a little bit of confusion when reviewing the SNOW HI documentation (KB article). 

I'm configured on a VM running Red Hat Enterprise Linux 6.9 but now I'm at the step where I'm deploying the application nodes. I'm not sure what I misunderstood, but I ended up installing the application nodes at root level in a /glide/nodes/ folder. Is this correct or should this be installed in /home/<user>/glide/nodes/?

Thanks!

6 REPLIES 6

chump_or_champ
Kilo Contributor

Just wanted to update my own post with the answer I've found. The appropriate location for your nodes is "root/home/servicenow/glide/nodes". The instructions in the Deployment Guide @dravvy mentioned directs the user to run the following commands: "$ java -jar /<path to>/glide-<build-version>.zip --dst-dir /glide/nodes/<sample_1600x> install -n sample -p 1600x"

In that Linux command it references "/glide/nodes/" which RHEL 6.9 recognized that as "root/glide/nodes" instead of "/home/servicenow/glide/nodes".

Hope this helps someone in the future.

jeffreyluto
Tera Contributor

Servicenow Tech support suggested /glide/nodes/<create 16000-7 directory for each JVM>

as suggested above.