With ITSM and HRSD in scope, is it better to use single portal or separate portal (with bots - VA)

Suggy
Giga Sage

‎02-13-2025 04:43 AM

For our new customer, we have ITSM and HRSD in scope to implement.

 

Is it better to use one single portal for both ITSM and HRSD or individual portals? What is the recommendation based on your experience?

 

PS - Asking this as I am getting different opinions from different people. Few say EC is the way to go, few says not to combine portals based on their experience (but yet to know why they made that statement)

 

Also few says to implement 2 virtual agents (1 for ITSM portal and 1 for HRSD portal). 

 

What is your opinion based on your implementation experience?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-03-2025 06:02 AM

Hi @Suggy 

 

Please close the thread.

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