Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hello Everyone,

Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI.

We really appreciate your patience on this. 

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Comments
Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Tetu,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Baggies,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Susan,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Malan,

Are you still facing issues as I can see you’ve released your instance and requested the new instance? Please let us know if you are facing issues while accessing your instance.

We apologize for inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Julian,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

hirosaki_tokyo
Tera Contributor

Hi @Kamini Kansal

Is there any way on retrieving my instance, It contains a ton of info

and involved a lot of effort.

All my POC's are on my instance.

I don't wish to release my instance.

 

Kindly help ..

K-Hashimoto
Tera Contributor

"https://dev96488.service-now.com/" is still offline too.

I need your help.

regards.

Tetu
Tera Contributor

My instants are now accessible. Thank you for your recovery work.

Claudia Dahl
Tera Contributor

My Dev instance is still offline

Gulzar Manuja2
Kilo Guru

Hi Kamini,

Greetings !!!

My personal dev instance(https://dev75742.service-now.com) is still offline. Request you to help me with the same.

Thanks & Regards,

Gulzar Manuja

Vu3
Kilo Explorer

My instance (dev90923.service-now.com) is still offline.

Please help!

Thanks & Regards.

RayRoulstone
Tera Expert

Hi, Still having issues with my PDI (dev74885).

Did come back online but I have tried to wake it this morning and I'm unable to get it to wake.

 

Shane J1
Tera Contributor

https://dev30436.service-now.com/ - still hibernating and not associated to my account for some reason

Bruno GALLIER1
Tera Expert

My PDI is still offline too (https://dev66860.service-now.com/).

And I can't wake it either (message: System encountered a problem while waking up your development instance. If the error persists, try later or contact us)

DK3
Tera Contributor

Hi, My PDI is still offline. Please wake up. Let me know. 

https://dev59091.service-now.com/

m51P
Tera Explorer

Hi, My PDI is still offline. Please wake it up and Let me know.

https://dev62497.service-now.com/

regards.

KC1
Tera Explorer

Hi,

My PDI is offline. Please wake it up ASAP due to client POC.

https://dev92776.service-now.com/

aikotoba
Tera Guru

https://dev68850.service-now.com/ still offline. pls help

 
Shinya
Mega Explorer

https://dev84103.service-now.com/   offline

Ozgun Alphan
Tera Contributor

Hello, my PDI is still offline. Could you help me out please? https://dev85125.service-now.com/

Sebastian Amari
Mega Explorer

dev77477 still offline

Pascoal
Kilo Contributor

Hello,

 

My instance https://dev73894.service-now.com/ is offline still.

Sam21
Kilo Explorer

hi there, 

 

my instance (https://dev20860.service-now.com/) is still offline

Kalpesh Patel
Tera Explorer

Hi, my PDI https://dev100515.service-now.com/ is still offline.  Can you please help.

maqs2142
Kilo Contributor

Hello,

My instance https://dev74071.service-now.com is still offline and i cant seem to access it

LoriC
Mega Guru

My PDI is offline and cannot be retrieved. It won't let me request another. Can I get another one for the Paris release? Thanks

Upender
Giga Expert

Hello
System encountered a problem while waking up your development instance. If the error persists, try later or contact us
https://dev54887.service-now.com/
Instance is not accessible offline.

 

 

 

Regards,

Upender

DanielB2
Kilo Explorer

My instance won't restore.

Blaze Llanos
Kilo Expert

https://dev83081.service-now.com/

Still hybernating 

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Tetu,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi ak,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Bruno,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Ray,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Vu,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Gulzar,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Claudia,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Shane,

Your previous developer instance (dev30436) has been reassigned to you. You will need to perform an 'Admin password reset' to regain access. Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue by moving forwards.

NOTE: The same developer instance is not usually reassigned to its previous user once they've been reclaimed/released. Once an instance is reclaimed, an automated process removes all configuration changes made, thus returning the instance to an out of the box state.

Regards,

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi KC,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi m51,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi aikotoba,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Ozgun,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Pascoal,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Maqs,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi LoriC,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Shinya,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Sam,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Dabiel,

We have restored your instance over to dev63845 and assigned you the same. Can you take a look and let us know if you're having any issues?

We keep telling our users that please do not depend on these backups. We don't want people to rely on backups because they are actually not very reliable - they can be lost because the server that they were stored on has a hardware failure, or the backup failed to execute successfully.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Blaze,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal
ServiceNow Employee
ServiceNow Employee

Hi Upender,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

DanielB2
Kilo Explorer

Mine is still broken.  It points to another instance number that isn't even mine when I sign on and then follow the link.  When I use my bookmark, it errors out.  DM me for instance numbers if you need that.

Version history
Last update:
‎05-03-2021 07:18 PM
Updated by: