Instances are back online or hibernating!

[Kamini Kansal]

Hello Everyone,

Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI.

We really appreciate your patience on this. 

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[__ __259]

Hi Kamini,

My PDI (https://dev96731.service-now.com/) is still offline though I have checked this article.

Please help me.

BR

TS 

[Ruslan4]

dev56890.service-now.com is still offline.

Please help

[arobertson]

https://dev63869.service-now.com/ offline still.

[Vijaykanth Goll]

Hi Ruslan,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

[Husna]

https://dev71300.service-now.com/ still offline

[mdfaiz7]

https://dev40840.service-now.com/ is offline. Please do the needful.

[Vijayalakshmi P]

Mine is offline too. https://dev100204.service-now.com/. pls help.

[Vijaykanth Goll]

Hi,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

[Vijaykanth Goll]

Hi,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

[Dzmitry Kochur2]

Hi, my PDI instance https://dev71607.service-now.com/ is still in offline state as well.

[Inactive_Us1828]

Hello,

My instance is still offline. Please assist with https://dev100107.service-now.com/

Thank you very much.

[Jason107]

My PDI is still unavailable as well.  Message is still "System encountered a problem while waking up your development instance. If the error persists, try later or contact us."  Please assist.

https://dev77337.service-now.com/

[hirosaki_tokyo]

Hi Kamini,

My PDI (https://dev83706.service-now.com/) is still offline though I have checked this article.

Please help me.

The message likes this:

"System encountered a problem while waking up your development instance. If the error persists, try later or contact us".

BR

TS 

[Jeremy Gibson]

My instance is still offline. dev87508.service-now.com. Has been since last Thursday afternoon. When they are offline, does that counts against the ten day period towards removal?

[marcelveerkamp]

Same here. My PDI is still offline. https://dev63832.service-now.com/navpage.do

Please help.

Thank you,

Marcel.

[Joshua Yohn]

My PDI (dev96744) is still offline with the same "System encountered a problem..." error.

[Sreedhar4]

My PDI is still offline. https://dev65983.service-now.com .

Please assist ..

Thank you

[Charles39]

My instance is still offline after trying to wake it up.

https://dev85563.service-now.com/ 

[Madan Raja2]

Hello, could you please help with dev51693? Same issue - it is offline.

Thanks for your help!

[Sebas Di Loreto]

My PDI dev78227 has been offline since last Friday and I cannot bring it online. 

Please help since I need to test business requirements.

[Kesari V_S_ Kat]

Instance https://dev67895.service-now.com/ is still offline, Could you please help me to get online.

[DK3]

Need Assistance https://dev59091.service-now.com/

My Instance is still offline. Please make it active to use this PDI. I don't want to loose any data. Thanks

[Kamini Kansal]

Hi Arobertson,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Vijayalakshmi,

Are you still facing issues as I can see you’ve released your instance and requested the new instance? Please let us know if you are facing issues while accessing your instance.

We apologize for the inconvenience caused.

Regards,

Kamini Kansal

[Augustine]

My PDI is still offline and unable to wake. Checked throughout the day and no change.

[Kamini Kansal]

Hi Dzmitry,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Patricia,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Jason,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Jeremy,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Sreedhar,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Madan,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Kesari,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi DK,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Augustine,

What's your instance name?

Regards,

Kamini kansal

[Kamini Kansal]

Hi Joshua,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Charles,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Sreedhar4]

Hi @Kamini Kansal

Is there any way on retrieving my instance, It contains a ton of info

and involved a lot of effort.

All my POC's are on my instance.

I don't wish to release my instance.

Kindly help ..

[Kalyani21]

Hello Kamini,

Thank you for your post.

My instance is not working. Its saying instance is on hibernating and not allowing me to build new one as well. Please help to restore the instance. (https://dev87797.service-now.com/navpage.do)

Thanks & Regards,

Kalyani Shaha

[Dzmitry Kochur2]

Hi Kamini

PDI works fine now,

Thanks a lot for help.

[Tetu]

https://dev91543.servicenow.com/login.douser_name=admin&sys_action=sysverb_login&user_password=dDaN1iG3GTnd

Please assist me.

Thank you.

[Augustine]

https://dev95763.service-now.com/

[Baggies]

Me too. https://dev66916.service-now.com has been offline for days now. Appreciate any help. Thanks.

[Malanbee]

Hi,

please help me restore my instance https://dev29164.service-now.com/navpage.do 

[Susan Brever]

My PDI is still offline: https://dev71276.service-now.com

[Julian22]

Hi my instance https://dev58244.service-now.com/ is completely offline after trying for a week to get it back. It won’t wake and I’m getting the following bug. Can someone please assist please?

[Kamini Kansal]

Hi Kalyani,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Augustine,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal