Next Experience, Navigate, and Access Task

shervonne00
Mega Contributor

3 weeks ago

Hello, 

I am trying to complete a task and it is asking me to select the system administrator avatar at top right corner, then select impersonate user. I am not seeing this, am I looking in the incorrect spot? I click on my initials and do not see any of what the instructions are speaking . Can someone point me in the right direction? The below is what I see on my screen. 

 

shervonne00_0-1764968939587.png

 

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Mohammed8
Giga Sage

3 weeks ago - last edited 3 weeks ago

Hi @shervonne00 

what you are seeing and trying to click is not your ServiceNow instance / PDI  , you are trying to click it in the ServiceNow Learning Portal website itself, not the actual lab training instance. 

So go to your lab instance and click profile and perform the given tasks

 

Thanks and Regards,

Mohammed Zakir

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PrashantLearnIT
Tera Sage

3 weeks ago

Hi @shervonne00 

 

You can do impersonation as shown in Screenshots below:

PrashantLearnIT_0-1765265579996.png

Actually, you have click on User profile of your lab instance.

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