SNMP timeout error in Prod - Horizontal\IP Discovery

[Abdul Parveez]

I have this case of switches (from only one location) giving SNMP timeout error in prod but the same switches are discoverable in Test instance from the same windows server on which both Prod and Test midservers are installed. Credentials are testing successfully in prod in all midservers. other  devices such as servers are getting discovered for the same location from same midserver. I did increase SNMP timeout and session values in prod midserver but that isnt solving the issue. what could be the problem?

[Yahiya Ahmed2]

Hi Abdul Praveez

Some of the users are not able access production due one specific location from servicenow is working as expected please connect with local IT network team they will help you to resolve your issue.

If your issue is  resolved please like and post the comments.

[Abdul Parveez]

this is not a user related issue but servicenow prod instance

[Manikanta_Sanga]

Please work with your local IT team, it's the way to find out why some only getting the issue, It's the ideal way, thanks.

[Abdul Parveez]

how does our local IT team can help with this