What could be the reason for showing Incident opened data later than Resolved/Closed date
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‎06-18-2025 11:49 AM
Ex: INC opened today 06/18/2025 -->12:40 and this will be as INC Opened date & time.
but ServiceNow Instance showing up like Resolved 05/30/2025 which is past date (May) but it's opened in June.
how come incident shows up like this opened time, resolved, closed time is completely mismatch when we check in List view and proper information is not tracking under work-notes of each incident.
what could be the behavior for this functionality of incidents?
Please help as its urgent issue....
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‎06-19-2025 10:47 AM
I don't know exactly but we have incidents between 90 to 100 where some of them shows up same date of resolved and when I checked the Opened time, Created and Updated time are correct but Resolved date, time shows incorrect which is before all these 3 (Opened time, Created and Updated time).
Is this due to bulk import from any other third party application??
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‎06-20-2025 12:04 AM
yes. that could be the reason. Please check the source of that incident and the field mapping
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‎06-20-2025 12:58 AM
Also, check the timezone preference of both instances.
share the little more details with screenshots if possible to dog more on this
