Analytics Hub Quick Lookup Guide - Part 3

View Options

These toggle on/off the display of:

• Targets - Display the target score, if defined. This field appears only if the Previous period chart is not selected.
• Thresholds - Display thresholds such as an all-time high or an all-time low.  Thresholds appear only if they have been defined for this indicator.
• Comments - Display comments added to date points in the chart.
• Trend Line - The chart will plot a Trend Lind based on the data points.
• Confidence Band - Display confidence bands in this chart.  For information about how the confidence band is calculated, see Widget confidence bands.
• Forecast - Display forecast data in the chart based on current trend data.
• Data Labels - Display the score for each data point, such as each slice of a pie chart.
• If you have the Continual Management Improvement application installed, you also have an icon to show or hide Improvement Initiatives .  If you also have the sn_cim.improvement_requestor role, you can create an Improvement Initiative by clicking the identical icon in the toolbar, as described in the Analytics Hub for a specific indicator.
• Year over Year comparison - Year-over-year can apply to only one other measurement at a time, such as Score or Change, but not both.  A full year of data is necessary to make Year-over-year meaningful.
• The score trend line itself.
• Change
• % Change

Score is the default measurement.  All measurement types except Year-over-year can be shown together.  Year-over-year can apply to only one other measurement at a time, such as Score or Change, but not both.  a full year of data is necessary to make Year-over-year meaningful.

Visualizations

To change the visualization used for the graph, select a visualization from the drop-down menu.  Area, column, line and spline visualizations are available.

• Line (default)
• Smooth (spline)
• Area
• Cars (column)

Useful Links for this Section:

• Time Series Widgets

  Comments

These bubbles indicate that there are comments.  Hover over the respective dates to view score details including the comment text.

Comments are not available when you navigate to the Analytics Hub from a widget with multiple breakdown elements selected in an aggregate view. 

Chart Features

1.  Score Trend - The sequence of periodic Indicator values snapshotted by the collection job.

2.  Target Line - Targets indicate the desired goal for the Indicator value.  They answer the "Where we want to be" question.

3.  Individual Score Details - Hover over any point along the score trend line to view information about:

• • The date of the score
  • The value of the Indicator on this date
  • The Target (if set)
  • Any comments for that day (if entered)

4.  Forecast - This is the forecasted movement of the Indicator over the coming weeks.

5.  Latest Available Score - By default, the latest Indicator value appears as the Indicator score in the top-left summary section.

6.  Threshold Line - Four different types of thresholds are allowed:

• • More than...
  • Less than...
  • All time high...
  • All time low...

7.  Score Axis - This vertical axis represents the Indicator score value.

8. Time Axis - This horizontal axis represents a continuous timeline.  it can be in daily/weekly/monthly/quarterly or yearly granularity depending on the Indicator frequency and currently applied time series.

Some of the information gathered in this Blog was taken from this ServiceNow Docs page: View scores and statistics > Viewing real-time scores and from the Performance Analytics Essentials training.

We highly recommend going to this Article "Getting Started, self-paced learning, training classes, and additional help" for more great tools to make you stronger in  Performance Analytics & Reporting.

Be on the lookout for the next Analytics Hub Series that will cover the Compare Tab.