Summary
Ken Tang is a Certified Master Architect (CMA) at Thirdera. He’s always had a competitive nature and a deep interest in technology, which led him to work as a system administrator. However, he felt bored and dissatisfied in this role. He dreamed of a career where he could use technology to help people, rather than just pounding away at a keyboard. The final straw came when he looked at his exhausted IT director and asked, “Is this the future I want?” It wasn’t. So, Ken found a better path by joining the ServiceNow ecosystem, where he could combine his technical expertise with the opportunity to improve people’s lives. He’s earned multiple certifications, tackled complex challenges for top clients, and achieved the pinnacle of ServiceNow success as a CMA. And he’s committed to mentoring others, inspiring them to break free and embrace their own fulfilling career journey in the ServiceNow ecosystem.
A passion for technology
Ken Tang was born and raised in Toronto, Canada, where his competitive nature shaped much of his early life. Especially when it came to sports, Ken always strove to be the best. That drive led him to pursue a career in IT. After attending college, he worked in a number of roles in IT, ending up as an Active Directory and Exchange administrator. But he rapidly became bored. And, when he looked at his exhausted, overworked, and poorly compensated IT director, Ken asked himself a pivotal question, “Is this the future I want?” The answer was no—he wanted to achieve more. For Ken, more meant working with people. He wanted to stay in technology, but he didn’t just want to be a keyboard warrior. He wanted to use his skills and expertise to positively impact people and improve their lives.
Taking a leap into ServiceNow
Determined to find a career with more meaning—one that translated technology into better work and better lives—he took a chance and joined a ServiceNow consulting firm in Toronto. Within six months, Ken had earned his Certified System Administrator (CSA) credential and learned JavaScript, laying the foundation for his future success. His defining moment came in 2015 at his first Knowledge Conference in Las Vegas. Surrounded by thousands of like-minded individuals, Ken realized ServiceNow was more than just a job—it was a thriving ecosystem where he could grow his skills, connect with others, and build a lifelong career.
Climbing the ServiceNow ladder
Ken’s career with ServiceNow advanced rapidly as he embraced diverse roles—including presales, business analysis, and project management—before returning to the technical path as an architect. Along the way, he earned certifications as a Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) across five ServiceNow products, showcasing his ability to translate complex technology into impactful solutions.
Ken’s hard work and determination culminated in earning the Certified Master Architect (CMA) credential, the highest level of ServiceNow expertise. For Ken, this achievement wasn’t just a testament to his competitive drive—it opened doors to new challenges and opportunities. He summarizes his ServiceNow experience to date by saying, “I’m part of an ecosystem that’s growing every day, with enormous opportunities and talented people I continue to learn from. To be truly happy, your brain and soul need to grow every day, and ServiceNow is the perfect world for this.”
Inspiring and mentoring others
What does the future hold for Ken? Obviously, he loves being a CMA. But he says that what he’s learned with ServiceNow goes beyond technology—it’s taught him how to lead a great team and communicate effectively with clients. Those are critical skills as he continues to advance his career, targeting a position at the executive leadership table. According to Ken, he spent the last nine years building his own career and skills, and now he wants to inspire and enable teams to achieve remarkable things. He also wants to mentor people—people who are feeling stuck, unmotivated, and lost like he was—showing them how ServiceNow is an incredible place to grow.
Are you looking to unleash your potential and pursue your passion? Just like Ken, there’s an incredible future waiting for you in the ServiceNow ecosystem. Take the leap and start your career journey today.
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