From first-time admin to consulting founder in just eight years
Merv Small is the founder and Managing Director of Agiro, a ServiceNow Premier Partner. Merv grew up in Australia after his parents moved from South Africa, and toured as a professional hip-hop artist. He also went to university, and worked at an Australian media streaming company. Then, Merv had a life-changing moment when he became the system administrator for the company’s new ServiceNow platform. Merv grew his career by leaps and bounds, ending up as a ServiceNow practice lead at a large global consulting company. Motivated by a passion for helping others succeed like he has, Merv founded Agiro, balancing running the company with his continued love for solving customer problems, and helping the next ServiceNow generation. Merv says that he “… never dreamed he would have his own ServiceNow business, but that if you are passionate and work hard, you can build a successful ServiceNow career no matter what you did before.”
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Creative spirit meets career focus: Merv’s dual passions
Merv Small’s parents moved from South Africa to Australia when he was three, looking to escape apartheid and build a better life. Growing up, he had a passion for music, and even founded his own R&B group and toured Australia as a professional hip-hop artist. But he also invested in his education, graduating from Western Sydney University (WSU) with a degree in Business Management.
One Opportunity. A life-changing leap into the ServiceNow ecosystem
In 2012, Merv was working as a change coordinator at an Australian media streaming company. That’s when he had a life-changing moment. The media streaming company decided to implement ServiceNow, and Merv stepped up to being the platform administrator, despite having no technical background. He qualified as a ServiceNow Certified System Administrator (CSA) in just six months, and he’s never looked back.
From Platform Admin to Consulting Director in just a few years
Within two years, Merv was the ServiceNow Solution Lead for the media streaming company, running a team with enterprise-wide responsibility for the platform. Using the experience as a springboard, he joined an Elite ServiceNow partner as a Customer Success Manager. Keeping up the momentum, he then became a director at one of the world’s largest consulting companies, heading up the ServiceNow practice in New South Wales, Queensland, and the Australian Capital Territory.
Founding Agiro to help others build their own success stories
But Merv knew he could do even more. That’s when he founded Agiro. He says that one of his biggest drivers was to give other people the opportunity to build a rewarding career like he has. He explains that starting the team and seeing them grow their skills as being a deeply rewarding experience, and he’s also incredibly motivated by the amazing customer feedback. And, although Merv is now focused on his company’s operations, he still loves solving customer problems using ServiceNow. In fact, he says that nothing beats that “lightbulb” moment when customers realize what’s possible.
32 Certifications and counting: The power of lifelong learning with ServiceNow University
ServiceNow education has played a huge role in Merv’s amazing career journey. After initially becoming a CSA, he’s gone on to get an incredible 32 ServiceNow certifications, including becoming a Certified Implementation Specialist (CIS) and Certified Application Developer (CAD). Merv says that these certifications have given him the knowledge and skills he’s needed to grow his ServiceNow business
Returning to where it started—this time as a ServiceNow trainer
Merv is also a certified ServiceNow trainer, and he’s using those training skills to get back to his community. For example, he delivered the first university ServiceNow course in his region at Western State University. He describes this as a full circle moment, having started out working his way through WSU as a single parent and then having the privilege of returning as a lecturer and empowering the next generation. He says it’s part of his passion for giving back—the same passion that drove him to found Agiro.
No matter where you Start—you can build a ServiceNow future
Merv says, “ServiceNow has transformed my life, and you can transform your life too. No matter what your background or where you come from in life, you can find your passion with ServiceNow. Don’t just keep on what you’re doing and hope for the best. Take control of your career, work hard, and keep on learning, and you will succeed.”
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