Build a Help Desk Agent in 10 Minutes with ServiceNow AI Agents

[andytillo1]

Build a Help Desk Agent in 10 Minutes with ServiceNow AI Agents

ServiceNow AI Agents lets you build an agent that handles quick IT issues in under 10 minutes. No prompt engineering required.

Welcome back to our series from the AI Center of Excellence (CoE) team at ServiceNow. Through countless advisory and hands-on engagements, we've gathered valuable insights and practical guidance that we're excited to share with the broader ServiceNow community. I help customers get their first AI agents running fast.

The Quick Win

ServiceNow AI Agents makes this incredibly simple. Watch Dustin Gannon and Andy Tillo build a help desk agent from scratch using AI Agent Studio - they go from blank canvas to deployed agent in minutes.

The agent handles:

• Camera/mic issues in Teams
• VPN problems
• Password resets
• Device troubleshooting

No AI expertise needed. Now Assist writes the prompts for you - just describe what you want in plain language.

How It Works

Give it an identity: "Help desk technician for IT support"

Describe what you want: Plain language description of what it should do

Let Now Assist create the prompt: It handles the technical stuff

Test with real examples: "My camera is not working on my MacBook"

Deploy: Push to service portal, chat, or voice

The agent asks clarifying questions ("What OS?"), walks through solutions step-by-step, and pulls from your knowledge base automatically.

Watch The Demo

See the complete build process with ServiceNow AI Agents - from opening AI Agent Studio to live deployment:

Video: Getting started with ServiceNow Now Assist Agents - Part 1

Total time in the video: 5 minutes. That's how clean and simple ServiceNow AI Agents makes this.

Your Quick Win This Week

Pick one of your top 3 ticket types. ServiceNow AI Agents makes it this easy - open AI Agent Studio, build an agent that handles it. See how far you get in 30 minutes.

The simplicity is impressive.

What's Next

Part 2 of this series: Adding web search so your agent stays current beyond your knowledge base.

Part 3: Automating incident creation so you're not manually logging tickets.

Get Started with ServiceNow AI Agents

Want to learn more about ServiceNow AI Agents? Contact your ServiceNow representative to explore what's possible in your environment.

Resources:

• ServiceNow AI Agents
• AI Agent Studio Documentation
• Watch the full demo: Part 1 on YouTube

Questions? Drop them in the comments.

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Views expressed are my own and do not represent ServiceNow, my team, partners, or customers.