Southern Glazer’s powers efficiency for market growth

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Southern Glazer’s powers efficiency for market growth

Southern Glazer's Wine & Spirits cut product launch time from 45 days to just 3 days and saved nearly 500 hours in five months using the ServiceNow AI Platform. See how the leading beverage distributor transformed operations across 47 states—from warehouses to offices—while maintaining the family culture that keeps employees for decades. 

How they did it: 

1. AI agents handle the busywork - Now Assist generates case summaries and resolution notes, freeing IT and HR teams to focus on complex challenges and employee connections instead of administrative tasks
2. Custom apps accelerate revenue - A simple App Engine application automated product setup across multiple systems and markets, getting suppliers' beverages on shelves 14x faster
3. One platform, enterprise-wide impact - From deskless warehouse workers to office staff, Southern Glazer's connected 25,000 employees across diverse work environments with a single AI-powered platform

Read the full story to see how they generated $1.5M+ in annual benefits and what AI agents they're testing next.