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Agent studio

FibinP274053114
Tera Contributor

HI Everyone,

Does Anyone knows how to conditionally display outputs in agent studio.
Example: every tool has configuration like display output Yes/No.  But can we configure tools like based on the scenarios it should display output or else it shouldn't 
Use case:
First tool : I have to check if an RITM ticket was already created for a specific CatLog item for a specific item if yes then i have to display The RITM number  
Second Tool: This tool should create the RITM ticket for the catalog item.

The issue the output of first tool will always be displayed even though there is no RITM number 
So is there any way we can conditionally display these..

1 REPLY 1

Dr Atul G- LNG
Tera Patron

I’m not sure, but have you tried using the decision table in Agent Studio? I have no idea whether this is feasible or not, but it’s worth giving it a try.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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