Designing Topics : Conversational Interfaces > Chat Setup (Context Variable)
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06-30-2026 12:33 PM
Hi - I'm unable to find the Context Variable as instructed in the Nowlearning course.
When I navigate to my instance I cannot find the Chat Setup
Anyone who knows where to see the Conversational Interfaces > Chat Setup
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06-30-2026 10:39 PM - edited 06-30-2026 10:39 PM
Post Rome and later version - the old Chat Setup module has been replaced. All chat, Virtual Agent, and Live Agent configurations are now consolidated under Conversational Interfaces.
Select Conversational Interfaces Guided Setup (In Application Navigator) to configure chat channels step-by-step
Link: https://<your_instance_name>/now/nav/ui/classic/params/target/%24guided_setup.do%23%2Fcontent%2Ff40027b2dbc6dc10ab1354e4dc96194b%3Ffocus%3De2da53dc1b925410e5dcea08bc4bcb70%26group_focuses%3D%26home_options%3Dintro%26scroll_to%3D%26filter%3Dall
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti