Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

Designing Topics : Conversational Interfaces > Chat Setup (Context Variable)

jubert_t_doctor
Tera Contributor

Hi - I'm unable to find the Context Variable as instructed in the Nowlearning course.

 

jubert_t_doctor_1-1782847863828.png

 

When I navigate to my instance I cannot find the Chat Setup

jubert_t_doctor_2-1782847923447.png

 

Anyone who knows where to see the Conversational Interfaces > Chat Setup

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @jubert_t_doctor 

 

Post Rome and later version - the old Chat Setup module has been replaced. All chat, Virtual Agent, and Live Agent configurations are now consolidated under Conversational Interfaces.

 

Select Conversational Interfaces Guided Setup (In Application Navigator) to configure chat channels step-by-step

 

Link: https://<your_instance_name>/now/nav/ui/classic/params/target/%24guided_setup.do%23%2Fcontent%2Ff40027b2dbc6dc10ab1354e4dc96194b%3Ffocus%3De2da53dc1b925410e5dcea08bc4bcb70%26group_focuses%3D%26home_options%3Dintro%26scroll_to%3D%26filter%3Dall

TanushreeMaiti_0-1782884182918.png

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti