Owning Your ServiceNow Career Path (Without Waiting for Permission)

[abt1639]

As a new platform owner: What is one area you could lean into without being asked?

One of the biggest shifts in my nascent ServiceNow journey happened when I stopped waiting for someone to assign me ownership. Starting off I only focused on tasks: Fixing, Building, Configuring.

But real growth started when I began asking bigger questions:
• Where is this platform going in 3 years?
• What technical debt are we silently accumulating?
• Who actually owns data quality?

No one officially handed me “platform thinking.” I volunteered into roadmap discussions. I asked to sit in architecture reviews. I studied modules outside my primary responsibility.

The ServiceNow ecosystem rewards initiative. Has anyone taken an approach like this and become an informal leader in their organization for ServiceNow without being given the title?

[Dr Atul G- LNG]

Hi @abt1639 

I think we’re in the same boat. I’m working as a BPC and noticed that I had mostly been focused on taking care of the platform in ServiceNow. Recently, I started seeing the platform from a broader perspective. I began sitting with architects and the business, interacting more with POs, and started my journey as a Platform Owner. I’m happy to share that I completed two Platform Owner exams, which helped me clarify a lot about this role. I believe it’s more about mindset than processes, technology, or the platform itself.