Predicitve Intelligence

[SaiAashishN]

• Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)
• Configure the OOB "Predictive Intelligence for Incident Management" (https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management...) (this plugin costs or it is available for free from Zurich release)
• Configure Predictive Intelligence model so that system shows suggestions for KB articles, recommends existing solutions, prevents duplicate records (Cases, Incident, KB articles, etc.). (How to achieve it)
• Verify the system makes field suggestions on input form for new records based on existing historical data (How to achieve it)

[Tanushree Maiti]

Hi @SaiAashishN 

ServiceNow Predictive Intelligence is a paid feature that requires a separate subscription or licensing, distinct from the core platform license. It is not included in standard, entry-level, or non-pro packages without additional purchase.

For your 2 use cases - refer following posts, you will get some idea.

1. https://www.servicenow.com/community/now-assist-forum/avoiding-duplicate-knowledge-creation/m-p/3176...

2.  https://www.servicenow.com/community/now-assist-forum/i-have-created-quot-similarity-quot-in-quot-pr...

Hi  

ServiceNow Predictive Intelligence is a paid feature that requires a separate subscription or licensing, distinct from the core platform license. It is not included in standard, entry-level, or non-pro packages without additional purchase.

For your 2 use cases - refer following posts, you will get some idea.

1. https://www.servicenow.com/community/now-assist-forum/avoiding-duplicate-knowledge-creation/m-p/3176...

2.  https://www.servicenow.com/community/now-assist-forum/i-have-created-quot-similarity-quot-in-quot-pr...

https://www.servicenow.com/docs/r/intelligent-experiences/predictive-intelligence/using-predictive-i...

[SaiAashishN]

After upgrading my personal PDI to Zurich 
the Predictive Intelligence plugin is automatically installed
Can you explain on this @Tanushree Maiti 

[Tanushree Maiti]

Hi @SaiAashishN 

Following plugins are generally included as a base platform feature, meaning it is not a separate paid plugin, but its use requires a corresponding ServiceNow ITSM Professional or Enterprise license to function effectively which is paid one

like Predictive intelligence for incident management

[SaiAashishN]

@Tanushree Maiti 
But can we test how the core predictive intelligence functionality works in the sub-prod
1) Classifications (Auto classify the tickets)
2)Similarity (provides similar incidents)
3)Clustering 
4)Regression 
And then give a demo to agents or business owners.Or we need ServiceNow ITSM Professional or Enterprise license to function the above frameworks.