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3 weeks ago
Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.
The task was to recommend KB Article whenever a user enters the short description in a table so that unnecessary incident creation can be reduced.
Solved! Go to Solution.
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3 weeks ago
The combination of client script and script include had worked for me.
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3 weeks ago
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago - last edited 3 weeks ago
Install the plugin - Predictive Intelligence for knowledge Management. post installation you will get OOB BR on knowledge in place.
You can customize that or you can create on your own as per your requirement.
We have created our own where trigger condition we have defined. In advance script, copy/paste full script from oob one -> update your solution definition name.
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3 weeks ago
@VaibhavP5059517 Just from Functionality Perspective i am just looking from this Dimension.
You Users are using which UI for Creation of Incident?
Are They end users or Typical IT Users?
When U enter SHORT DESCRIPTION OOTB ServiceNow Contextual Search always give you the KB in Incident UI, So what difference you PI Similarity Solutions is Bringing?
Just a food of thought as i am not much aware of Your environment.
From Technical Stand Point - https://www.servicenow.com/community/itsm-forum/how-to-use-predictive-intelligence-pi-similarity-sol...
You can find may urls and articles on PI Similarity Solution,
Regards
RP
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3 weeks ago
