What is the best way to learn ServiceNow?

[BuntyS]

Please suggest

[Dr Atul G- LNG]

Hi @BuntyS 

I’m a ServiceNow trainer and happy to share my thoughts on this. ServiceNow is becoming increasingly broad and deep these days, and the best way to kickstart your journey is by earning the CSA (Certified System Administrator) certification. The CSA provides a solid understanding of the platform, its terminology, and core modules. Once you get hands-on experience with the platform through CSA, you can decide on your next path.

Employers value professionals with experience across multiple modules, so it’s important to expand your knowledge and add more products to your portfolio. Consider focusing on areas like ITSM, GRC, HRSD, CSM, or SecOps.

Currently, the training is free, which is a fantastic opportunity. However, the real challenge is gaining hands-on experience. To overcome this, the ServiceNow community is an excellent resource. Dedicate at least 1-2 hours a day engaging with the community — read questions others are asking and contribute your own responses. Over time, this will improve your skills and boost your confidence.

Additionally, mastering scripting is essential if you want to become a developer. There are many courses and exercises available on developer.servicenow.com to help you practice and enhance your scripting skills, which will strengthen your portfolio.

Start with the CSA certification and then choose your next step based on your interests — whether that’s development, becoming a Business Analyst, Change Manager, or Project Manager. A solid foundation will give you the flexibility to pursue any domain you prefer.

[Edward Rosario]

In addition to the prior answers, get a Personal Developer instance and start creating.
create tables, ACL's, Dashboards, flows, etc...
they don't have to be perfect or even work as the goal is to learn, so if you create something that doesnt work, but you fixed it, then you have made major steps towards success

[svirkar420]

Heyy @BuntyS , First of all welcome to ServiceNow, getting back to business If you want to learn ServiceNow from beginning I would suggest you to go from some very helpful YouTube channels.

This really helped me

SAAS with ServiceNow - https://youtu.be/QxU-JrfA824

Snow expert - https://youtu.be/Jen9x45DCFw

For scripting - 

ServiceNow - https://youtu.be/62Nabpb94Jw

Hope this helps you, All the best!

And, don't forget to Mark this solution as accepted and helpful as it will be helpful for other users and readers as well.
Best Regards.

Saurabh V.

[svirkar420]

@BuntyS , Hope you are doing well. I have given the ways to learn ServiceNow.

If this solution helped you Please Mark this solution as accepted and helpful as it will be helpful for other users as well.
Best Regards.
Saurabh V.

[Shashank_Jain]

Hello @BuntyS ,

• Get your PDI (Personal Developer Instance):
  Hands-on practice is the best way to learn.

• Start with the basics:
  Take the free “Welcome to ServiceNow” micro-certification course to get an introduction to the platform.

• Enroll in the CSA (Certified System Administrator) course:
  Learn the fundamentals like tables, forms, lists, users, groups, roles, and navigation. This builds your base knowledge.

• Think in terms of business use cases:
  Don’t just learn what a functionality does — ask yourself why it exists and how it can solve real-world business problems.

• Balance platform overview with scripting:

  • Many beginners focus only on the UI/administration part.

  • But scripting (mainly JavaScript + Glide APIs) is just as important.

  • Practice both in parallel so you become comfortable with configuration and customization together.

Note - If you have any specific question or doubt, feel free to ask.