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Change Overview in SOW blank

Sean91
Tera Contributor

‎02-03-2026 07:58 AM

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After updating Service Operations Workspace ITSM Applications to the latest version (8.3.0), I am no longer seeing the change overview page; the other tabs are showing data.

Our SOW is OOTB and I have not made any changes. This was working on version 7.1.3, our previous version. Any idea what could be causing this?

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4 REPLIES 4

Tanushree Maiti
Tera Sage

‎02-03-2026 08:16 AM - edited ‎02-03-2026 08:17 AM

Your Change in SOW is OOB or customized ?? If it is OOB -

Can you repair following plugins and check:

  • Service Operations Workspace for ITSM.
  • Change Management - Service Operations Workspace
Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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Sean91
Tera Contributor

‎02-03-2026 08:26 AM

I have repaired Service Operations Workspace ITSM applications, but unable to find Change Management - Service Operations Workspace.

No difference so far...

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Tanushree Maiti
Tera Sage
In response to Sean91

‎02-03-2026 09:03 AM

As SOWs are built by UI Builder , could you please update ui builder plugin to latest version and check.

If still it does not work, raise a hi ticket to the ServiceNow vendor.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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Sean91
Tera Contributor
In response to Tanushree Maiti

‎02-03-2026 11:26 AM

UI builder plug in is on the latest version. Zurich Patch 4 hotfix 3 is the version.

UI builder is running 28.2.74.

My PDI, running Zurich patch 5, isn't seeing this particular version, however, and it isn't able to download 28.2.73. Will open a case w/ SN and report back when fixed.

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