Change task groups
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3 weeks ago
When change request is created two change tasks created in implementation state when we open those tasks there is an assignment group field is there when I click on assignment group I want only the implementation groups visible I don’t want any other groups will appear how to do that please guide steps
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3 weeks ago
Hi @VenkataSreC ,
you can create a dictionary override for change_task table on assignment group field and add a reference qualifier to only show the implementation groups
is there any criteria to know that a group is a implementation group? like group type or something if yes add the reference qualifier on the dictioarny override
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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3 weeks ago
In reference qualifier what I want to keep like script or conditions
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3 weeks ago
how are you identifying implementation groups?
Is it based on group type?
Remember assignment group field is on task table so you will have to create dictionary override for change_task and add your reference qualifier there
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader