CTASK does not show-up automatically in the Tasks Table of a Change

[seroucherah]

Hello community,

for some changes we create tasks using a workflow so that the next task is created when the previous one is closed. This works fine except that in order to see the created tasks under the tasks tab of the change, one must reload the whole Change page. Is this a normal behavior of the platform ? How would be the best way to have this situation solved?

Cheers

Serouche

[Tanushree Maiti · Accepted solution]

Hi @seroucherah 

Yes, this is standard platform behavior. Workflows create new tasks on the server, so the parent form's UI does not automatically update to include those new child records. A manual refresh is required to display them.

Refer:

https://www.servicenow.com/community/developer-forum/real-time-updates-on-related-list/td-p/2399879

https://www.servicenow.com/community/developer-forum/refresh-related-list-automatically/m-p/1744244

https://servicenowguru.com/client-scripts-scripting/reload-form-related-list-client-script/

KB0827340 Creation of new record in related list doesn't update the count 

[seroucherah]

Hello @Tanushree Maiti thanks for the reply. However, you are referring to related list. Our concern is wehn moving from one page to another anf curiously this behavior happens somehow randomly, meaning sometimes the child record does update the parent form's UI. There must be something fixing this curiosity. Any other thoughts ?