Requirement is to add a check on the change UI, so that when a change is pushed through to Asses, service now checks if that owing assignment group has > X number of change that have breached SLA of closure and STILL not closed. Thus forcing the ass...
Hi All,I am facing issue in creation of Change Request in Service Operations Workspace. We have customized states in change request but Change Request created by Service Operations Workspace takes OOB state( Which we do not use, but have it in the ta...
I have a requirement where the emergency change should only appear in the sow create change request page when the incident is priority 1. Please help with this.
I am working on creation of a new Change Model. I came across this error message when I tried to submit a request." Change model presets cannot be modified" What does this error exactly mean?
I am following the document Create a task type for problem or change in Service Operations Workspace to create a new task type called "Assessment" . When I create a new task type for change in Service Operation Workspace, the "Value" is empty and ta...
Hi Experts, Could u help me understand how Change success score is calculated for a group n does it have any role in calculating the risk matrix?