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Duplicate info messages on Workspace form (Business rule)

Vaibhav K Yadav
Tera Contributor

Hi,
I have a business rule running on insert of change request and creating a publication record. The issue is it's showing the info message and error message two times in the workspace however it is working fine in native UI. Please let me know if you have the solution for it.
FYI: It's not only related to this particular business rule, all the messages are showing duplicate in workspace.

VaibhavKYadav_0-1750923477562.png

 

 

6 REPLIES 6

GlideFather
Tera Patron

Hi @Vaibhav K Yadav,
can you double check there are not two business rules triggered at similar time?
You could be able locating the BRs by the text from the messages, then you will see if there are two.

And if just one, then review its content.

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This reply is 100 % GlideFather and 0 % AI

Ankur Bawiskar
Tera Patron
Tera Patron

@Vaibhav K Yadav 

from your screenshot both are info message and none is error message

did you check any OOTB business rules which have info or error message?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Vaibhav K Yadav
Tera Contributor

Hi @Ankur Bawiskar , @GlideFather 
The issue is not related to any specific business rule. All kinds of info messages and error messages are showing two times in the workspace.

@Vaibhav K Yadav do you have SNUtils extension installed to your browser?

if so, you can use a slashcommand "/code" and try to search for configurations that cause this, it might be a client script. Exmplae of use "/code your error message" + enter.

KamilTEL_0-1750942302057.png

 


Based on that you should be able locate what script/configuration is responsible for that..

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This reply is 100 % GlideFather and 0 % AI