Hide Overview section in Change request in Service Operation Workspace in Vancouver

[varunkumar1]

Hello All,

I would like to hide the Overview section in the Change Request in the Service Operation Workspace. Please let me know where is the configuration for this sections in ServiceNow.

[Community Alums · Accepted solution]

Hi @varunkumar1 ,

Navigate to the sys_ux_app_route table ( sys_ux_app_route.LIST) and find the record where "Screen Collection" = Change Overview.

In this record, remove the value on the "Screen Collection" field so it's empty (you'll need to be in the proper scope in order to modify this record). Then Save. 

Then, The Overview tab in incident form in SOW will be removed accordingly after.

[varunkumar1]

Hi Sandeep,

It worked. Thanks for the solution.

Thanks

[Rohant Joshi]

I tried the same for the Observation record in the Audit workspace.

Go to UX App Routes table and find the record with below filter

Open the record and remove the screen collection, but I could still see the overview tab in the workspace. 

[Harini17]

Hello Sandeep, I do not want to remove the overview page. Instead, is there a way to land in the details page when user clicks on Create a new change request? Currently, when a new change is created, it lands in the overview page.