The CreatorCon Call for Content is officially open! Get started here.

Hide Overview section in Change request in Service Operation Workspace in Vancouver

varunkumar1
Tera Contributor

Hello All,

 

I would like to hide the Overview section in the Change Request in the Service Operation Workspace. Please let me know where is the configuration for this sections in ServiceNow.

 

 

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi @varunkumar1 ,

Navigate to the sys_ux_app_route table ( sys_ux_app_route.LIST) and find the record where "Screen Collection" = Change Overview.

SandeepDutta_0-1704463796835.png

In this record, remove the value on the "Screen Collection" field so it's empty (you'll need to be in the proper scope in order to modify this record). Then Save. 

Then, The Overview tab in incident form in SOW will be removed accordingly after.

 

View solution in original post

7 REPLIES 7

Community Alums
Not applicable

Hi @varunkumar1 ,

Navigate to the sys_ux_app_route table ( sys_ux_app_route.LIST) and find the record where "Screen Collection" = Change Overview.

SandeepDutta_0-1704463796835.png

In this record, remove the value on the "Screen Collection" field so it's empty (you'll need to be in the proper scope in order to modify this record). Then Save. 

Then, The Overview tab in incident form in SOW will be removed accordingly after.

 

Hi Sandeep,

 

It worked. Thanks for the solution.

 

Thanks

Rohant Joshi
Tera Contributor

I tried the same for the Observation record in the Audit workspace.

Go to UX App Routes table and find the record with below filter

RohantJoshi_0-1709195765206.png

 

Open the record and remove the screen collection, but I could still see the overview tab in the workspace. 

 

RohantJoshi_1-1709195814935.png

 

Harini17
Tera Expert

Hello Sandeep, I do not want to remove the overview page. Instead, is there a way to land in the details page when user clicks on Create a new change request? Currently, when a new change is created, it lands in the overview page.