Hide Overview Tab on Change Request in Service Operations Workspace.

[ChamaneshwaP]

I had a Requirement, need to hide the Overview tab on Create New Change Request.

[Bhuvan · Accepted solution]

@ChamaneshwaP 

Go to UI Builder -> Page Collection and open 'SOW - Record tabs left'

Open 'Change Overview SNC' settings and make it inactive and save it [uncheck 'active' under Availability section]

Refresh the page and try to create a new Change Request

I hope you appreciate the efforts to provide you with detailed information. As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan · Accepted solution]

@Ankur Bawiskar 

i am not sure if that is the original request but is doable & would need additional testing

We can create a new variant and make 'Change Overview SNC' active and set to call when opening existing change requests [screen condition, sysId != '-1']

For new change requests, we can use inactive 'Change Overview SNC' with screen conditions

[Sys ID == '-1'] so that overview tab is hidden

https://www.servicenow.com/docs/bundle/zurich-application-development/page/administer/ui-builder/con...

Hope it helps !

Thanks,

Bhuvan

[Ankur Bawiskar]

@Bhuvan  

yes this should help

[Bhuvan]

Thanks @Ankur Bawiskar 

@ChamaneshwaP 

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[ChamaneshwaP]

need to change the conditions as: