New section on Overview tab Service Operations Workspace

[Enrique Avello]

Hello all,

I am trying to add a new Section on the Overview Change page for Service Operations Workspace.

Going through the  Service Operations Workspace Admin Center I see the Change Overview Containers having one for each state to configure which sections are visible in each state

When I open one I see a list of Change Overview Cards which seem to be the different sections... but if I want to create a new one... I only get a set of names already defined (Tasks, Summary, Impact...) I do not see the way to create a totally custom section and linking this with a UI Builder Variant.

Is this possible?

Best regards,

Enrique

[danmjunqueira]

Hey @Enrique Avello how are you?

Yes, it is possible to create a custom section (Overview Card) on the Change Overview page in Service Operations Workspace (SOW), but there are a few non-obvious steps involved because of the way ServiceNow structures dynamic cards and containers in SOW.

I can provide to you one example guide to try to help you create a custom section (Overview Card) and link it to a UI Builder variant:

1 In Service Operations Workspace:

Overview Containers are state-based groupings (e.g., for New, Assess, Implement, etc.).

Overview Cards are the sections shown within each container.

These cards are configured via UI Builder variants, and each card references a Component or Page.

2 Create a new Overview Card definition
Navigate to the table: snc_ui_card or use the module:

Now Experience Framework → Overview Cards

Click New and create your custom card, e.g., "My Custom Analysis".

Set:

Title: What you want displayed (e.g., "Risk Heatmap" or "Change Metrics")

Component ID: This will map to a UI Builder page or a specific component

Page Reference: If you built a full page in UI Builder

Variant: Optional, only if you have multiple versions

If you're not sure what Component ID to use, go to UI Builder, create a new page or variant under the Change record page, and then grab the page sys_id or reuse a custom component you've built.

3 Add your card to a Container
Go to:

Service Operations Workspace Admin Center → Overview Card Containers

Choose the container for the relevant state (e.g., "Implement").

In the related list "Cards", click Edit and add your new custom card.

4 Build your custom card UI in UI Builder
Go to UI Builder
Open the Change record page (record page for change_request table).

Create a new variant (or modify an existing one) tied to your custom card.

Design your content using components, data resources, or scripts. Ensure you name it clearly.

5: Use Conditions to Control Visibility
If your section should only appear for certain roles, states, or field values:

Set visibility conditions either on the card or inside the component in UI Builder using data bindings or client state conditions.

If the “Create new” option in the Card list is limited to predefined names, it’s likely due to the dictionary choices or related filter. You can bypass that by creating a card record manually and linking it via sys_id.

[Enrique Avello]

Hi @danmjunqueira,

I hope all goes well for you.

Thank you very much for the detailed explanation... I will try this approach for the next few days and once I have it I will accept the solution.

[Enrique Avello]

Hello again @danmjunqueira,

I am trying to implement this and snc_ui_card does not exist... also Now Experience Framework → Overview Cards is not there

[danmjunqueira]

Hey @Enrique Avello sorry for my delay, It was holiday in Brazil yesterday.

so... I was checking this info with one friend it' seems that as of the more recent ServiceNow releases (like San Diego, Tokyo, Utah, Washington, or Yokohama), the snc_ui_card table and the "Now Experience Framework → Overview Cards" module do not exist or are not exposed via the standard UI.

This is a common point of confusion because ServiceNow's documentation sometimes refers to internal components not directly accessible in the platform UI.

So lets check What You're Trying to Do
You want to add a new custom section/card (e.g., a tab or module) on the Change Overview page in Service Operations Workspace. You're expecting to link a custom UI Builder page or component into the workspace layout.

What to Do Instead (Working Approach for SOW)
1. Open UI Builder
Go to Now Experience Framework → UI Builder

Open the workspace: Service Operations Workspace

Open the page:

Search for the Change record page
Typically named something like:
record-page-change_request

2. Edit the Record Page Variant
If there are variants per state (e.g., "Assess", "Implement"), pick the one you want.

In the Outline, look for a container (e.g., tabs layout, sections, or flex containers).

You’ll see the existing overview cards (sections) like “Summary”, “Tasks”, “Impact”.

3. Add a New Section (Custom Card)
Insert a new container or tab in the layout.

Add your custom components or build your own layout within that tab/section.

You can use data resources, cards, repeaters, or a custom component.

4. (Optional) Control Visibility
Add client state parameters or bindings (e.g., only show this tab when change is in a specific state, or user has a certain role).

Example condition:

{{ $data.state == "implement" }}
5. Save and Publish
After adding your section and layout changes, save the page, test in preview, and then publish.

Take a look if help's you