Service Operations Workspace Hint Field Formatting - Bold Text, Line Breaks, and Spacing Not Working

[maggiedoma]

I am working on a requirement to update the Impact field Hint Text on the Change Request [change_request] form

Current Behavior

Native View

• Bold formatting not working.
• Line breaks are displayed correctly.
• Spacing between sections is preserved.

Service Operations Workspace

• The same hint is displayed as plain text.
• Bold formatting is not working.
• Line breaks and spacing are not preserved.
• The entire content is displayed as a single paragraph.

[sachinvic]

@maggiedoma 

Hi,

Since the hint text renders differently in Native UI and Service Operations Workspace, this may be related to how each UI experience renders field help text.

Check whether the hint text contains HTML formatting such as <b> tags or line-break markup. Workspace may not render the same formatting supported by the Native UI.

If the requirement is to display bold text, line breaks, and spacing consistently, verify which formatting is supported for field hint text in your ServiceNow release before changing the configuration.

Are you setting the hint text through the dictionary Help text field or through a custom configuration?

FYR:

These official references explain Workspace field decorators and their configuration:

Set up field decorators in Configurable Workspace

Migrate field declarative UI components to Service Operations Workspace

Helpful? Please mark the response as Accepted Solution ✅ and close the thread — this helps future readers find the solution faster.

Regards,
Sachinvic
✨ArchX Certified | ✨ 16x ServiceNow AI MVP

[Ankur Bawiskar]

@maggiedoma 

screenshots please

[Vishal Jaswal]

Hello @maggiedoma 

Not 100% sure, I believe it is not possible however do check with ServiceNow support team via HI Case.