We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Type field displays Normal for Emergency and Standard Changes before save in SOW

krishnac6401489
Kilo Explorer

Hi ,

We are facing an issue in Service Operations Workspace (SOW) while creating Change Requests.

When creating an Emergency or Standard Change using the respective Change Model, the Type field initially displays as Normal on the new Change Request form.

After saving the record, the Type field is correctly updated to Emergency or Standard based on the selected Change Model.

This issue occurs only in SOW. In the Native UI, the correct Type is displayed before saving.

0 REPLIES 0